Privacy Policy

VIHAN TRUST

Website: www.vihantrust.org

Effective Date: April 2026

This Privacy Policy applies to the website www.vihantrust.org and all related content, programmes, and services offered by Vihan Trust ("Vihan Trust," "we," "us," or "our"), a non-governmental organisation based at No. 30-A, Colony 3rd Street, Thachanallur, Tirunelveli – 627358, Tamil Nadu, India.

By visiting our website, making a donation, registering as a volunteer, subscribing to our newsletter, or otherwise using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the website.

1. Overview

Vihan Trust is committed to protecting the privacy and personal information of all individuals who interact with our website and programmes. We collect only the information necessary to deliver our services, facilitate donations, support volunteers, and communicate about our charitable activities.

We do not sell, rent, or trade your personal information to any third party for commercial purposes. Our website does not display third-party advertisement banners or use advertising networks. Any third-party services we use (such as payment processors or analytics tools) are engaged solely to support our organisational operations and are bound by strict confidentiality obligations.

2. Information We Collect

2.1 Personal Information

When you interact with Vihan Trust — for example, by making a donation, registering as a volunteer, contacting us, or subscribing to our newsletter — we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Postal/residential address
• PAN (Permanent Account Number) — required for issuing 80G tax receipts for donations above the prescribed threshold
• Payment-related information (processed securely; details in Section 6)
• Any other information you voluntarily provide when contacting us or participating in our programmes

(Collectively referred to as "Personal Information")

2.2 Non-Personal / Anonymous Information

When you visit our website, we or our service providers may automatically collect certain non-personally identifiable technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring website or URL
• Date and time of access

This information is collected in aggregate and is used solely to improve the performance and user experience of our website. (Collectively referred to as "Anonymous Information")

3. How We Use Your Information

3.1 Personal Information

• Process and acknowledge donations, and issue official receipts and 80G certificates where applicable
• Register and coordinate volunteer participation
• Communicate with you about Vihan Trust’s programmes, activities, events, and updates
• Respond to your enquiries and provide support
• Comply with legal obligations, including tax and regulatory requirements under Indian law
• Conduct research or surveys to improve our programmes and services (participation is voluntary)

3.2 Anonymous Information

• Monitor and analyse website traffic and usage patterns
• Improve the content, structure, and functionality of our website
• Ensure the technical security and stability of the website

You grant Vihan Trust a non-exclusive, royalty-free licence to use Anonymous Information for quality assurance, research, and improving our services.

4. Sharing of Information

Vihan Trust does not sell, trade, or rent your Personal Information to third parties. We may share your information only in these circumstances:

• Service Providers: Trusted providers such as payment processors, email services, or analytics providers who support our operations.
• Legal Compliance: If required by law, court order, or governmental authority.
• Programme Partners: With your consent, for programme-specific support.

5. Cookies

Our website may use cookies to enhance your browsing experience, remember preferences, and analyse website traffic. Cookies cannot run programmes or deliver viruses.

You may accept, decline, or delete cookies through your browser settings. Declining cookies may affect some website functionality.

We may use Google Analytics or similar tools that collect Anonymous Information without personally identifying you.

6. Payment Security

Vihan Trust uses Razorpay as its payment processing partner for online donations. Razorpay is PCI-DSS compliant, and neither Vihan Trust nor Razorpay stores your card or banking credentials on our servers.

All payment information is encrypted using Payment Card Industry Data Security Standard (PCI-DSS) protocols.

For more details, please review Razorpay’s privacy policy at https://razorpay.com.

7. Security of Personal Information

We implement reasonable technical and organisational safeguards to protect your Personal Information from unauthorised access, disclosure, or misuse.

While we use commercially acceptable methods, no online transmission or storage system can be guaranteed 100% secure.

8. Donor Information and 80G Tax Receipts

Donations may qualify for tax benefits under Section 80G of the Income Tax Act, 1961. To issue official receipts and certificates, we may require your full name, address, and PAN.

9. Children’s Privacy

Our website is not directed to children under 18. We do not knowingly collect Personal Information from minors.

10. Third-Party Links

Our website may contain links to external websites for convenience. Vihan Trust is not responsible for the privacy practices or content of third-party sites.

11. Your Rights

• Access: Request a copy of your Personal Information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion subject to legal retention requirements
• Opt-Out: Unsubscribe from non-essential communications

12. Changes to This Privacy Policy

Vihan Trust may update this Privacy Policy periodically. Updated versions will be published on www.vihantrust.org with a revised effective date.

13. Contact Us

Vihan Trust
No. 30-A, Colony 3rd Street, Thachanallur
Tirunelveli – 627358, Tamil Nadu, India
Phone: +91-99949 94626
Email: admin@vihantrust.org
Website: www.vihantrust.org